Frequently Asked Questions

Yes. Every backpack we sell is 100% authentic and sourced directly from authorised distributors of brands like CAT, Swiss Gear, Samsonite, American Tourister, and Skechers. We do not sell replicas or grey-market products. Your trust matters to us, and we back every purchase with a genuine product guarantee.

We carry a carefully selected range of globally trusted brands including CAT, Swiss Gear by Wenger, Samsonite, American Tourister, Skechers, and our own premium leather bag collection. Each brand is chosen for its build quality, durability, and design — so whatever your lifestyle, there's a Movana bag made for it.

It depends on your primary use. For daily commuting or university, a 20–30L backpack is ideal. For travel, weekend trips, or heavier loads, we recommend 35–50L. Each product page includes the bag's capacity in litres along with physical dimensions to help you make the right decision.

Most of our backpacks feature a dedicated padded laptop compartment. Compatible laptop sizes (13", 15.6", or 17") are clearly listed on each product page. We recommend checking the product description before purchasing to ensure the right fit for your device.

Warranty coverage varies by brand. Most brands offer a manufacturer's warranty against defects in materials and workmanship. Please refer to the individual product page or contact our support team for brand-specific warranty details. In case of any manufacturing defect, we're here to help you resolve it quickly.

Our premium leather bags are crafted from high-quality genuine leather, selected for its texture, durability, and classic appeal. Each bag is designed to develop a rich patina over time — meaning it only looks better with age. Full material details are available on each individual product page.

Absolutely. All Stanley tumblers listed on Movana are 100% original products sourced from authorised channels. We carry the popular Quencher H2.0 range in multiple sizes and colours. If you ever have doubts about authenticity, feel free to reach out to our support team.

We currently stock the Stanley Quencher H2.0 Tumbler in 30oz and 40oz sizes. Colour and size availability may vary — please check the individual product page for current stock. New colours are added regularly so keep an eye on our collection.

Stanley tumblers feature double-wall vacuum insulation that keeps cold drinks cold for up to 2 days with ice, and hot drinks warm for several hours. Performance may vary slightly depending on ambient conditions and how frequently the lid is opened.

We recommend hand washing your tumbler with warm soapy water after each use. The lid and straw components are top-rack dishwasher safe. Avoid using abrasive scrubbers or harsh chemicals on the exterior to preserve the finish and colour. Regular cleaning keeps your tumbler performing at its best.

Yes. Stanley tumblers are designed for both hot and cold beverages. Whether you're sipping your morning coffee, staying hydrated with cold water throughout the day, or enjoying an iced drink on the go — your Stanley tumbler handles it all with ease.

The Stanley Quencher H2.0 features a rotating lid with a drink opening that helps prevent spills. While it is designed to be highly secure during normal use, we recommend keeping it upright when not actively drinking. It is not fully leakproof when tipped upside down, so keep that in mind for bags and travel.

We carry a curated range of premium caps including trucker caps, structured baseball caps, and embroidered patch caps. Each style is selected for its quality construction, comfortable fit, and distinctive design — whether you're after a casual everyday look or something with a bit more character.

Most of our caps are one-size-fits-most with an adjustable snapback or strap closure at the back for a personalised fit. Where fixed sizes are available, they are clearly listed on the product page. If you're unsure, feel free to contact us and we'll help you find the right fit.

To keep your cap in great shape, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing as this can distort the shape and brim. Allow it to air dry naturally. For structured caps, reshaping while damp helps maintain the original form.

All Movana orders are picked, packed, and dispatched from our warehouse in Pakistan. Every order goes through a quality check before being shipped to ensure your products arrive in perfect condition.

We currently ship across Pakistan with nationwide delivery available. We are working on expanding our shipping to international destinations in the near future. Stay tuned to our website and social channels for updates on international shipping availability.

Once your order is placed, it is typically processed within 24 to 48 hours. Delivery timeframes depend on your location within Pakistan — most orders arrive within 3 to 5 working days. You will receive a tracking number once your order has been dispatched so you can follow its journey.

Yes. Once your order has been dispatched, you will receive a confirmation message with a tracking number. You can use this to monitor your delivery status directly through our courier partner's tracking page. If you face any issues with tracking, our support team is happy to help.

We accept returns under the following conditions:

– The item must have been purchased through movanapk.com
– The item must be unused and in its original packaging
– The return request must be made within 7 days of delivery

To initiate a return, please contact our support team via the contact form and use the subject line: RETURN. Our team will guide you through the process promptly.

If your item arrives damaged or is defective due to a manufacturing fault, Movana will cover the return shipping cost. For change-of-mind returns, the customer is responsible for covering the cost of returning the item to our warehouse. Once we receive and inspect the item, a full refund will be issued to the original payment method.

Yes. If you'd like to exchange an item for a different size, colour, or product of equal value, please contact our support team within 7 days of receiving your order. Exchanges are subject to stock availability. We'll do our best to make the process as smooth as possible for you.

Once your returned item is received and inspected at our warehouse, refunds are typically processed within 5 to 7 working days. The refund will be issued via the same payment method used during purchase. You will be notified by email or message once your refund has been confirmed.

Yes. All products sold through Movana are covered against manufacturing defects. If you receive a product with a defect such as broken zippers, faulty seams, or structural damage not caused by misuse, we will arrange a replacement or refund.

To raise a warranty claim, please contact our support team within 30 days of delivery and provide photos of the defect. Our team will assess and resolve your claim as quickly as possible.

We currently operate exclusively online through movanapk.com. This allows us to offer competitive pricing and a wide product range without the overhead of a physical retail location. If you see Movana-branded products sold elsewhere online, please verify their authenticity by contacting us directly.

Yes! We welcome wholesale and bulk order enquiries from businesses, retailers, and corporate buyers. Whether you're looking to stock our products or require branded gifting solutions, we're open to discussing arrangements that work for you.

Please reach out to our team via the contact form or email us directly to discuss your requirements, minimum order quantities, and pricing.

Yes. Movana products make excellent gifts — from Stanley tumblers to premium backpacks and caps. We offer gift packaging options on selected orders. You can find gift packaging details on the product page or at checkout. For corporate or bulk gifting, please contact us directly and we'll create a package tailored to your needs.