Terms of service

These Terms of Service govern your access to and use of movanapk.com, including purchases made from Movana.

Throughout these Terms, “Movana,” “we,” “us,” and “our” refer to the operator of the Movana online store. “You” and “customer” refer to any visitor, account holder, or purchaser.

By accessing the website or placing an order, you agree to these Terms.

Eligibility

You must be at least 18 years old or use the website under the supervision of a parent or legal guardian.

By placing an order, you confirm that:

  • The information you provide is accurate.
  • You are authorized to use the selected payment method.
  • You are legally capable of entering into the transaction.
  • The products are being purchased for lawful purposes.

Products and Availability

We aim to display product descriptions, colors, dimensions, materials, features, and images accurately.

However:

  • Screen settings may affect how colors appear.
  • Packaging may change without notice.
  • Minor variations may exist between product batches.
  • Product availability is not guaranteed.
  • Images may include props that are not included with the product.
  • Final specifications are those shown on the relevant product page or packaging.

We may update, discontinue, restrict, or modify products without notice.

Brand and Product Information

Movana may offer products manufactured by or associated with third-party brands.

All third-party brand names, logos, and trademarks belong to their respective owners. Their appearance on our website does not transfer ownership to Movana.

Movana should only describe a product as original, licensed, authorized, or covered by a manufacturer’s warranty where that claim has been verified.

Unless expressly stated on the product page, Movana is an independent retailer and is not necessarily affiliated with, endorsed by, or sponsored by a displayed third-party brand.

Pricing

Prices are displayed in Pakistani rupees unless stated otherwise.

We may change prices, promotions, delivery charges, and availability at any time. Changes do not normally affect an order already accepted, except where:

  • A clear pricing error occurred.
  • A technical problem displayed incorrect information.
  • Fraud or misuse is suspected.
  • The customer agrees to an adjustment.

If an obvious error affects an order, we may contact you for confirmation or cancel and refund the order.

Orders

Submitting an order does not guarantee acceptance.

An order is accepted when Movana confirms it for processing or dispatch. We may reject or cancel an order due to:

  • Product unavailability.
  • Incorrect pricing.
  • Incomplete customer information.
  • Failed payment.
  • Unserviceable address.
  • Suspected fraud.
  • Repeated refusal of cash-on-delivery orders.
  • Quantity limitations.
  • Website or inventory errors.

Payments

Available payment methods may include:

  • Cash on delivery.
  • Bank transfer.
  • Debit or credit card.
  • Mobile wallet.
  • Other payment methods displayed during checkout.

Available methods may vary by location or order value.

Customers must provide accurate payment and billing information. Movana may delay or cancel an order when payment cannot be verified.

Cash on Delivery

Cash-on-delivery customers must:

  • Provide a complete and accessible address.
  • Provide an active telephone number.
  • Confirm the order when contacted.
  • Ensure someone is available to receive and pay for the parcel.

Repeated refusal, absence, or provision of incorrect details may result in restrictions on future orders.

Shipping and Delivery

Shipping estimates are not guaranteed delivery dates.

Movana is not responsible for reasonable delays caused by:

  • Courier disruptions.
  • Weather.
  • Public holidays.
  • Strikes.
  • Natural disasters.
  • Security restrictions.
  • Incorrect customer details.
  • Remote-area limitations.
  • Circumstances outside our reasonable control.

Ownership and risk pass according to applicable law and the delivery arrangements described in our Shipping Policy.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the Movana Return and Refund Policy.

Customers must review that policy before placing an order.

Product Use

Customers must use products responsibly and follow all labels, manuals, warnings, and care instructions.

Movana is not responsible for damage resulting from:

  • Misuse.
  • Overloading.
  • Improper washing or cleaning.
  • Exposure to unsuitable conditions.
  • Unauthorized alterations or repairs.
  • Normal wear and tear.
  • Failure to follow instructions.

Customers should confirm product dimensions and compatibility before purchase, including laptop-compartment measurements and tumbler dimensions.

User Accounts

You are responsible for:

  • Maintaining accurate account information.
  • Protecting your password.
  • Restricting access to your device.
  • Informing us about suspected unauthorized use.

We may suspend or close accounts involved in fraud, abuse, policy violations, or unlawful activity.

Reviews and User Content

When you submit a review, photograph, comment, testimonial, or other content, you confirm that:

  • You own or have permission to submit it.
  • It is truthful and based on genuine experience.
  • It does not violate another person’s rights.
  • It is not unlawful, abusive, misleading, or defamatory.
  • It does not contain malware or harmful code.

You grant Movana a non-exclusive, worldwide, royalty-free right to display, reproduce, edit, and use submitted content for store operations and marketing, subject to applicable privacy requirements.

We may remove content that violates these Terms.

Prohibited Uses

You must not use the website to:

  • Violate any law.
  • Commit fraud.
  • Submit false information.
  • Infringe intellectual-property rights.
  • Harass or harm another person.
  • Distribute viruses or malicious code.
  • Scrape or extract website data without permission.
  • Attempt unauthorized access.
  • Interfere with website security.
  • Place fraudulent orders.
  • Misuse discounts, refunds, promotions, or cash-on-delivery services.

Intellectual Property

Unless otherwise indicated, Movana owns or has permission to use the website’s:

  • Logo.
  • Brand identity.
  • Website design.
  • Original photographs.
  • Graphics.
  • Written content.
  • Product descriptions.
  • Videos.
  • Marketing materials.

You may not reproduce, modify, distribute, republish, sell, or commercially exploit Movana content without written authorization.

Third-Party Services

The website may rely on Shopify and other third-party services. We are not responsible for interruptions, actions, omissions, or policies of independent providers beyond our reasonable control.

Disclaimer of Warranties

The website and its content are provided on an “as available” basis, subject to rights that cannot legally be excluded.

We do not guarantee that:

  • The website will always be uninterrupted.
  • Every error will be corrected immediately.
  • All content will remain available.
  • Every device or browser will be compatible.
  • Every product will meet an individual customer’s subjective expectations.

Nothing in these Terms excludes any non-waivable rights available under applicable law.

Limitation of Liability

To the extent permitted by law, Movana will not be liable for indirect, incidental, special, or consequential loss arising from use of the website or products.

Where liability cannot legally be excluded, Movana’s liability will be limited to the extent permitted by applicable law.

This provision does not exclude liability that legally cannot be excluded.

Indemnification

To the extent permitted by law, you agree to compensate Movana for losses, claims, or reasonable costs arising from your unlawful use of the website, breach of these Terms, or infringement of another party’s rights.

Governing Law

These Terms are governed by the laws applicable in Pakistan.

The courts having lawful jurisdiction in Sargodha, Punjab, Pakistan will hear disputes, subject to any mandatory consumer right to approach another competent authority or court.

Changes to These Terms

We may update these Terms when our business, services, or legal obligations change. Updated Terms become effective when posted on the website.

Contact

Questions about these Terms may be sent to:

Movana
Email: movanapk@gmail.com
Phone/ WhatsApp: 03146312593
Business Address: Plot No 190, National Town , Faisalabad Road, Sargodha.