Privacy policy

This Privacy Policy explains how Movana collects, uses, shares, and protects information when you visit or make a purchase from movanapk.com, communicate with us, or use any of our services.

By using our website, you acknowledge the practices described in this policy.

Information We Collect

Information You Provide

We may collect information you provide directly, including:

  • Full name.
  • Billing and delivery address.
  • Email address.
  • Telephone or WhatsApp number.
  • Order and purchase information.
  • Account login information.
  • Product reviews and feedback.
  • Customer-support messages.
  • Return, refund, or complaint information.
  • Bank or mobile-wallet details provided for an approved refund.

Payment Information

Payments may be processed through Shopify or approved third-party payment providers.

Movana may not directly store complete debit-card or credit-card information. Payment providers process such information according to their own privacy and security practices.

Information Collected Automatically

When you use our website, we may automatically collect:

  • Internet Protocol address.
  • Browser and device type.
  • Operating system.
  • Referring website.
  • Pages viewed.
  • Products viewed or added to the cart.
  • Session duration.
  • Approximate location based on IP address.
  • Cookie and analytics information.
  • Interactions with advertisements and marketing communications.

How We Use Your Information

We may use personal information to:

  • Process, verify, and deliver orders.
  • Confirm payments and cash-on-delivery orders.
  • Communicate order and shipping updates.
  • Manage returns, exchanges, refunds, and complaints.
  • Provide customer support.
  • Maintain customer accounts.
  • Detect fraudulent, abusive, or unauthorized activity.
  • Improve our website, products, advertising, and customer experience.
  • Send marketing messages where permitted or where you have agreed to receive them.
  • Maintain business and accounting records.
  • Fulfil legal, regulatory, tax, or law-enforcement requirements.
  • Protect Movana, our customers, and third parties.

Shopify

Our store is hosted through Shopify, which provides the e-commerce platform used to sell our products.

Information you submit through the store may be processed or stored through Shopify and its service infrastructure. Shopify’s handling of personal information is also governed by its own privacy documentation.

How We Share Information

We may share necessary information with service providers that help us operate our business, including:

  • Shopify.
  • Payment processors.
  • Banks and payment-service providers.
  • Courier and logistics companies.
  • Warehousing and fulfilment providers.
  • Website hosting and technical-support providers.
  • Email, SMS, and WhatsApp communication services.
  • Analytics and advertising platforms.
  • Fraud-prevention and security providers.
  • Accountants, lawyers, auditors, and professional advisers.
  • Government authorities where legally required.

These parties should receive only the information reasonably required to perform their services.

We do not sell personal information to unrelated third parties for monetary payment.

Delivery Information

To fulfil an order, we may provide the courier with information such as your:

  • Name.
  • Telephone number.
  • Delivery address.
  • Order value.
  • Cash-on-delivery amount.
  • Delivery instructions.

The courier may contact you directly to coordinate delivery.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

  • Keep the shopping cart functioning.
  • Remember preferences.
  • Support secure account access.
  • Measure website traffic and performance.
  • Understand visitor behaviour.
  • Personalize content.
  • Display and measure advertising.

You may block or delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, we may send promotional communications through:

  • Email.
  • SMS.
  • WhatsApp.
  • Social-media advertising.
  • Online advertising platforms.

You may unsubscribe using the link in an email or by contacting us. Transactional messages concerning active orders may still be sent.

Advertising and Analytics

We may use third-party services such as Google, Meta, TikTok, or other analytics and advertising providers.

These providers may collect device, browser, cookie, and interaction information according to their own privacy practices.

Data Retention

We retain information only for as long as reasonably necessary to:

  • Complete transactions.
  • Provide support.
  • Maintain tax and accounting records.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements.
  • Satisfy legal obligations.

Retention periods may vary depending on the nature of the information.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, internet transmission, electronic-storage system, or payment method can be guaranteed to be completely secure. Customers are responsible for keeping account passwords and devices secure.

Your Choices and Requests

Subject to applicable requirements, you may contact us to request:

  • Access to personal information held about you.
  • Correction of inaccurate information.
  • Deletion of information no longer required.
  • Withdrawal from marketing communications.
  • Closure of your customer account.
  • Information about how your data is used.

We may need to verify your identity before processing a request. Certain information may be retained where required for accounting, fraud prevention, legal compliance, or dispute resolution.

Children’s Privacy

Movana does not knowingly collect personal information directly from children under the age of 18 without appropriate involvement of a parent or legal guardian.

Orders placed by minors should be completed under the supervision of a parent or guardian.

International Processing

Shopify and certain service providers may process or store information outside Pakistan. Privacy and data-protection standards may differ between jurisdictions.

By using the website, you acknowledge that information may be processed through service providers operating in other countries where necessary to provide the services.

Third-Party Links

Our website may link to third-party websites or services. Movana is not responsible for their content, privacy practices, security, or terms.

Review the policies of any third-party service before providing information.

Changes to This Privacy Policy

We may update this policy to reflect operational, technological, legal, or regulatory changes. The revised policy becomes effective when posted with an updated revision date.

Privacy Contact

For privacy-related questions or requests:

Movana
Email: movanapk@gmail.com
WhatsApp: 03146312593
Business address: Plot No 190, National Town , Faisalabad Road, Sargodha.