Shipping policy

Movana delivers orders throughout supported locations in Pakistan. Availability, delivery charges, and estimated times may vary by destination.

Order Processing

Orders are normally processed within 1–2 business days after order confirmation.

Orders placed on weekends, public holidays, or outside operating hours may be processed on the next business day.

During launches, sales, festive periods, or unusually high demand, processing may take longer.

Order Confirmation

Movana may contact customers by telephone, WhatsApp, SMS, or email to confirm:

  • Customer name.
  • Telephone number.
  • Delivery address.
  • Ordered product.
  • Cash-on-delivery amount.
  • Any necessary delivery instructions.

Orders may be placed on hold or cancelled if confirmation cannot be completed.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • Major cities: approximately 2–4 business days.
  • Other cities and towns: approximately 3–7 business days.
  • Remote or limited-service areas: approximately 5–10 business days.

These are estimates rather than guaranteed delivery dates.

Shipping Charges

Shipping charges are calculated or displayed at checkout.

Movana may offer free shipping:

  • Above a specified order value.
  • During selected promotions.
  • On selected products or locations.

Any free-shipping threshold or promotion will be shown on the website and may change without notice.

Cash on Delivery

Cash on delivery may be available for eligible orders and locations.

Customers should keep the exact payable amount available where possible. Couriers may not provide change or accept every form of digital payment.

Movana may require advance payment for:

  • High-value orders.
  • Bulk orders.
  • Customized products.
  • Certain remote destinations.
  • Customers with repeated refused deliveries.
  • Orders flagged for verification.

Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational policy.

The customer must provide:

  • A complete address.
  • A nearby landmark where necessary.
  • A reachable telephone number.
  • Access instructions for apartments, offices, or restricted buildings.

A parcel may be returned to Movana when the customer is unavailable, unreachable, refuses delivery, or provides an incomplete address.

Additional delivery charges may apply when a returned parcel must be resent.

Tracking

Where available, tracking information will be shared by:

  • Email.
  • SMS.
  • WhatsApp.
  • The order-status page.

Tracking updates are controlled by the courier and may not always appear immediately.

Inspecting the Parcel

Before accepting delivery, inspect the outer parcel for visible damage or tampering.

Do not open or use the product before confirming that the delivered parcel is addressed to you.

If the parcel appears seriously damaged or opened, photograph it and contact Movana immediately.

For product-related claims, retain:

  • The outer shipping packaging.
  • The shipping label.
  • Original product packaging.
  • Tags and accessories.
  • An unedited unpacking video.

Delays

Delivery may be delayed by:

  • Weather conditions.
  • Road closures.
  • Public holidays.
  • Security conditions.
  • Courier congestion.
  • Remote-area restrictions.
  • Incorrect address details.
  • Failed customer contact.
  • Natural disasters or other events beyond our control.

We will assist customers with reasonable courier enquiries, but we cannot guarantee a delivery date controlled by an independent courier.

Address Changes

Contact us immediately to request an address change.

An address cannot normally be changed after the parcel has been dispatched. Rerouting may not be available and may involve additional charges.

Split Shipments

Orders containing multiple products may occasionally be delivered in separate parcels due to inventory location, product size, or courier requirements.

You will not be charged an additional shipping fee for a split shipment unless agreed beforehand.

Missing or Lost Parcels

When tracking shows no meaningful movement or a parcel may be lost, contact us at movanapk@gmail.com.

We will open an investigation with the courier. Replacement or refund decisions will be made after the courier investigation and verification are complete.

International Shipping

Movana currently [does/does not] offer international shipping.

Where international shipping is available, customers are responsible for any applicable customs duties, import taxes, clearance charges, and local restrictions unless stated otherwise.

Shipping Support

Movana Customer Support
Email: movanapk@gmail.com
WhatsApp: 03146312593
Monday to Sunday: 09:00AM – 08:00PM