Refund policy

At Movana, we want you to feel confident about every purchase. Please review this Return and Refund Policy before placing an order through movanapk.com.

Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, the product must:

  • Be unused, unworn, unwashed, and in its original condition.
  • Include all original tags, labels, accessories, manuals, and packaging.
  • Show no signs of use, damage, stains, scratches, odors, or alteration.
  • Be accompanied by valid proof of purchase or your Movana order number.

Movana reserves the right to reject a return that does not meet these conditions.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

Contact us within 48 hours of delivery when:

  • The product arrives damaged.
  • The product has a manufacturing defect.
  • You receive an incorrect product, color, size, or quantity.
  • An item is missing from your order.

Send your order number along with clear photographs and an unedited unpacking video showing:

  1. The unopened parcel.
  2. The shipping label.
  3. The opening of the package.
  4. The product and reported issue.

After reviewing the evidence, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances and product availability.

Damage resulting from misuse, mishandling, normal wear and tear, improper cleaning, accidental damage, or failure to follow care instructions is not considered a manufacturing defect.

Non-Returnable Products

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Products used, worn, washed, or altered after delivery.
  • Products without their original packaging, tags, labels, or accessories.
  • Tumblers or drinkware that have been used, washed, or had their hygiene seal removed.
  • Caps that have been worn or show signs of use.
  • Personalized, engraved, customized, or made-to-order products.
  • Clearance, final-sale, or promotional products clearly marked as non-returnable.
  • Gift cards.
  • Products damaged due to improper use or storage.
  • Products purchased from a third-party seller rather than directly from Movana.

Exchanges

Eligible products may be exchanged within 7 days of delivery, subject to availability.

An exchange may be requested for:

  • A different available color.
  • A different available size or model.
  • Replacement of a verified damaged, defective, or incorrect product.

Customers requesting an exchange due to preference or change of mind may be responsible for return and reshipping charges.

If the requested replacement is unavailable, we may provide store credit or a refund according to this policy.

Return Process

To request a return or exchange:

  1. Contact us at movanapk@gmail.com or WhatsApp 03146312593
  2. Provide your full name, order number, reason for return, and supporting photographs or video.
  3. Wait for return authorization and shipping instructions.
  4. Pack the product securely in its original packaging.
  5. Send the product to the approved return address.

Do not send any product back without authorization. Unauthorized returns may be refused.

Return Shipping Costs

Movana will cover reasonable return shipping costs when:

  • The wrong product was delivered.
  • The product arrived damaged.
  • A verified manufacturing defect is present.
  • An item was missing from the order.

For change-of-mind returns or exchanges, the customer is responsible for all return and reshipping costs.

Original delivery charges are non-refundable unless the return results from an error by Movana.

Refund Inspection

Returned products are inspected after they arrive at our facility.

We will notify you once the inspection is complete. Approved refunds will normally be processed within 7–10 business days after approval.

If the returned item does not meet our eligibility requirements, the refund may be refused and the product may be returned to the customer at the customer’s expense.

Refund Method

Approved refunds will be issued through one of the following methods:

  • The original online payment method.
  • Bank transfer.
  • Mobile wallet.
  • Movana store credit.
  • Another mutually agreed method.

Cash-on-delivery payments cannot be physically refunded in cash by the courier. Customers may be asked to provide valid bank-account or mobile-wallet information.

The time required for the refunded amount to appear may depend on the bank or payment provider.

Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled. The customer may need to receive the parcel and follow the approved return process.

Movana may cancel an order due to:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Failed payment verification.
  • An incomplete or unverifiable delivery address.
  • Suspected fraud or misuse.
  • Courier-service limitations.

Any amount already paid for a cancelled order will be refunded using an appropriate payment method.

Refused or Unaccepted Deliveries

Repeated refusal of confirmed cash-on-delivery orders may result in:

  • Recovery of delivery costs.
  • Restrictions on future cash-on-delivery orders.
  • A requirement to make advance payment for future purchases.

Contact Us

For returns, exchanges, or refunds, contact:

Movana Customer Support
Email: movanapk@gmail.com
WhatsApp: 03146312593
Customer-service hours: Monday to Sunday: 09:00AM – 08:00PM